VertiAid's refund policy is one of the more buyer-friendly ones we have read: 60 days from delivery, empty bottles accepted, refunds processed within days of the return arriving. The weak spots are practical: support is email only, you pay return shipping, and you need the packing slip. Most complaints about vertigo supplements trace back to the promise to "dissolve" ear crystals, which no study supports.
What we like
- 60 days counted from delivery
- Empty bottles accepted
- Refunds processed within days of receipt
- One-time payment, nothing to cancel
Keep in mind
- Email-only brand support, no phone found
- You pay return shipping
- Packing slip required with the return
Check VertiAid price on the official site →Opens the brand's official website · money-back guarantee
If you searched for VertiAid complaints, you are either deciding whether to order or deciding whether to send a bottle back. This guide covers both. First, the patterns behind most complaints about a balance supplement like this, and how many of them really concern the official store. Then the exact contact details and a refund plan that follows the brand's written policy. For the label and the evidence, see our VertiAid reviews and complaints.
What VertiAid complaints usually come down to
"It did not stop my vertigo"
The brand's pages say VertiAid "quickly dissolves any loose crystals floating around in your inner ear". We found no study showing any supplement dissolves displaced crystals. In BPPV, loose crystals are moved back with a repositioning maneuver, and the body tends to reabsorb them over time. The one ingredient with real research, vitamin D, reduced repeat episodes over a year in people who were low in vitamin D; it did not stop an active attack. Someone expecting relief after the first chewable, as one testimonial describes, will be disappointed, and that is a fair complaint about the marketing.
Vertigo that was never diagnosed
Dizziness has many causes: inner-ear problems, migraine, medicines, blood pressure, heart rhythm and, rarely, stroke. A supplement chosen before a diagnosis often "fails" because it was never going to address the cause.
No phone number
Support is by email only. Buyers who want to call someone sometimes read that as a red flag. It is a limitation, not a sign of a fake store; BuyGoods, the payment processor, offers a second contact for orders.
An unfamiliar charge
Payment runs through BuyGoods, so the charge is billed through BuyGoods rather than "VertiAid". Match the amount to your confirmation email.
Buying from the wrong seller
Listings outside thevertiaid.com are not covered by the guarantee. A refund complaint about a marketplace order is about that seller. See where to buy VertiAid for how to check.
Check VertiAid price on the official site →Opens the brand's official website · money-back guarantee
VertiAid customer service
| Channel | Details |
|---|---|
| contact@vertiaid-product.com (subject "Refund Request" for returns) | |
| Phone | None found for the brand |
| Returns address | 285 Northeast Ave, Tallmadge, OH 44278, USA |
| Payment processor | BuyGoods (order and billing questions) |
Step-by-step: getting a VertiAid refund
- Find your delivery date. The 60 days start on the day your package is delivered.
- Keep every bottle and the packing slip. The policy asks for all bottles, empty or not, plus the packing slip.
- Email contact@vertiaid-product.com with "Refund Request" in the subject line. Include your name, email and order number.
- Mail the return to 285 Northeast Ave, Tallmadge, OH 44278, USA, with the packing slip and a note listing your name, email and order number. Use tracking. You pay the postage.
- Watch your statement. The policy says refunds are processed within days of receiving your package and can take 5 to 10 days to show on your card.
- Follow up by email, and contact BuyGoods order support if the refund does not appear.
A realistic timeline
US orders take 5 to 7 working days; international orders take 10 to 15. Your 60 days begin on delivery. Keep a simple log of vertigo episodes, how often and how long, and around day 45 compare it with how things were before. If you want a refund, email then: that leaves two weeks for the reply and the mail. If you lost the packing slip, say so in your first email and ask how to proceed rather than mailing the bottles without it.
What to write in your refund email
Because support is email only, the first message does most of the work. Keep it short and complete. Put "Refund Request" in the subject line, as the policy asks, ideally followed by your order number. In the body include your full name, the email address you ordered with, the order number, the package you bought (2, 3 or 6 bottles) and the delivery date. Then one sentence: "I would like a refund under the 60-day money-back guarantee; please confirm the return address and anything else you need." You do not have to explain why. Save the reply in a folder you can find later. If the refund is delayed, that thread is your record for BuyGoods or, if it ever comes to it, your card issuer, and it shows you asked well inside the window.
If nobody replies
- Resend your email with your order number in the subject line, and check your spam folder for replies.
- Contact BuyGoods, the payment processor, which can look up the order and contact the merchant.
- Keep copies of every email and your return tracking number.
Chargeback as a last resort
If you requested a refund within 60 days of delivery, returned everything with the packing slip and tracking, and still received nothing, call your card issuer and ask to dispute the charge. Provide your emails, tracking and order confirmation. The FTC's guidance on disputing charges explains your rights. Use this only after the brand and BuyGoods have had a fair chance; a dispute opened first can slow down the brand's own refund. If you bought from another seller, the brand's guarantee does not apply.
Check VertiAid price on the official site →Opens the brand's official website · money-back guarantee
Before you send it back
Every order from the official VertiAid store is covered by a 60-day money-back guarantee, and it is a one-time payment with no subscription or auto-shipment.
If the reason is that your vertigo continues, the more useful step is a diagnosis: a doctor or physical therapist can usually confirm BPPV with a simple positional test and treat it in the office. If vertigo ever comes with a drooping face, weakness on one side, slurred speech, double vision or a sudden severe headache, call 911. If you have not ordered yet, our VertiAid price breakdown and VertiAid coupon codes pages help you pick a sensible package.
Frequently asked questions
How long do I have to return VertiAid?
60 days from the day your package is delivered.
How do I contact VertiAid customer service?
By email at contact@vertiaid-product.com. We found no phone number for the brand; BuyGoods handles order and billing questions.
Can I return empty VertiAid bottles?
Yes. The refund policy asks for all bottles, empty or not, with the packing slip.
How long does a VertiAid refund take?
The policy says refunds are processed within days of receiving your return and can take 5 to 10 days to appear on your card.
Who pays return shipping on VertiAid?
The customer.
Why is my VertiAid charge from BuyGoods?
BuyGoods processes payments for the official store, so the charge is billed through it.
Related reading
ReviewVertiAid review
What the VertiAid label contains, which ingredient has real vertigo research behind it, which claims go too far, when dizziness is an emergency, what it costs and how the refund works.
Read more →
PriceVertiAid price and cost per day
Three packages, one chewable a day. What VertiAid really costs per day, what shipping adds in and outside the US, and which package fits which buyer.
Read more →- Buying guide
Where to buy VertiAid
VertiAid is sold through one video sales page and a BuyGoods checkout. Here is what that means for Amazon, Walmart, pharmacies and international orders.
Read more →
Buy it from the official store so the guarantee applies, and keep your order email until you decide.
Check VertiAid price on the official site →Opens the brand's official website · money-back guaranteeSources
- VertiAid official order page (thevertiaid.com/video.php), FAQ, Supplement Facts label, contact page, refund policy and shipping policy, accessed October 2026
- FTC: Using credit cards and disputing charges. consumer.ftc.gov/articles/using-credit-cards-and-disputing-charges
- MedlinePlus: Benign positional vertigo. medlineplus.gov
- MedlinePlus: Stroke. medlineplus.gov/stroke.html