NeuroQuiet's refund setup is better than many: 90 days, empty bottles accepted, a phone line seven days a week and ClickBank behind the payment. The friction is in the details. You need a return authorization, you pay return postage, the refund is minus shipping and handling, and one policy page says 60 days instead of 90. Start before day 60, get the terms in writing and you should be fine.
What we like
- 90-day guarantee, empty bottles included
- Phone and email support, seven days a week
- No subscription to cancel
- ClickBank can step in if support does not
Keep in mind
- Shipping page says 60 days, not 90
- You pay return shipping; refund minus S&H
- Return page contains unrelated boilerplate text
Check NeuroQuiet price on the official site →Opens the brand's official website · money-back guarantee
Most of what you will find under "NeuroQuiet complaints" is not a pile of angry customers. It is a mix of sales copy that promises more than a supplement can deliver, card statements that do not show the product name, and a refund policy that is generous but described slightly differently on different pages. If you already own NeuroQuiet and want your money back, the second half of this guide is a step-by-step plan.
What people actually complain about
Expectations versus the label
The order page's FAQ says that "once your body adapts to the ingredients you will notice less noise". The label lists about 3 micrograms of ingredients per day, none of them tested for tinnitus. When buyers expect the ringing to stop and it does not, that is the gap between marketing and label, not a shipping problem. We cover the evidence in Does NeuroQuiet work? and our NeuroQuiet reviews and complaints.
"I don't recognize this charge"
NeuroQuiet is sold through ClickBank, so the charge appears under a ClickBank name, typically starting with "CLKBANK*", rather than "NeuroQuiet". Before disputing anything, search your email for the ClickBank receipt.
Bought from the wrong place
The brand says to buy only from its official website. Orders from marketplaces or unfamiliar domains are not covered by the guarantee, and the brand cannot refund an order it never processed. See where to buy NeuroQuiet.
Delivery
The FAQ says orders usually ship within 24 working hours and arrive in 5 to 10 days in the US, mostly by UPS. Some countries are not served at all, including Ireland, New Zealand, India, Mexico, the Philippines and South Africa.
"Not a single complaint"
The order page claims the company has "not received a single complaint yet" and shows "4.98/5 based on 2000+ reviews". Neither can be verified, and the same wording appears on the Audifort order page. We would not rely on either claim, in either direction.
Check NeuroQuiet price on the official site →Opens the brand's official website · money-back guarantee
How to contact NeuroQuiet customer service
| Channel | Details |
|---|---|
| support@neuroquiet.com | |
| Phone | +1-877-861-0092, listed as 10 AM to 1 AM Eastern, Monday to Sunday |
| Returns address | NeuroQuiet, 19655 E 35th Dr #100, Aurora, CO 80011, USA |
| Order support (retailer) | ClickBank, clkbank.com; order lookup at orders.clickbank.net |
How the NeuroQuiet refund policy works
Every order from the official NeuroQuiet store is covered by a 90-day money-back guarantee, and it is a one-time payment with no subscription or auto-shipment.
The order page, the FAQ, the return policy and the ClickBank form all say 90 days from purchase, and the FAQ says even empty bottles qualify. Three details pull in a stricter direction:
| Topic | What most pages say | The catch |
|---|---|---|
| Window | 90 days from purchase | The shipping policy page says 60 days |
| What to return | Bottles, even empty | The shipping page asks for all bottles, including bonus ones, with a note listing order ID, name, address, email and phone |
| Money back | Full refund | The FAQ says "minus shipping and handling fees"; you also pay return postage |
The return policy page also includes generic store text, such as "sale items cannot be refunded" and lines about books and DVDs, that does not fit a supplement. It conflicts with the guarantee, which is why we suggest getting your terms confirmed by email.
Step-by-step: getting your money back
- Find your order email. Note the order ID and purchase date. Count days from the purchase date.
- Keep every bottle, full, opened or empty.
- Contact support for an RMA. Email support@neuroquiet.com or call +1-877-861-0092. Say you are requesting a refund under the 90-day money-back guarantee and ask for a return authorization number.
- Ask two questions in writing: "Which refund window applies to my order, 60 or 90 days?" and "How much will be deducted for shipping and handling?"
- Mail the bottles within 14 days of receiving the RMA to 19655 E 35th Dr #100, Aurora, CO 80011, with a note listing your order ID, name, address, email and phone. Use a tracked service.
- Email the tracking number to support, as the policy asks, and keep the receipt.
Who pays return shipping? You do. Factor that into whether a refund on a 2-bottle order is worth it.
A sample refund email
Subject: Refund request, order [your order ID]. "Hello, I would like a refund under the NeuroQuiet money-back guarantee for order [ID], placed on [date]. Please send me a return authorization number and confirm the return address and any deductions. Thank you, [name, email, phone]." Short is fine; keep the reply.
If support does not respond
Because ClickBank is the retailer, you have a second door. Go to ClickBank's customer support at clkbank.com (or look up your order at orders.clickbank.net) with your order ID and explain that you requested a refund within the guarantee period. ClickBank handles refunds for products it sells, and it is often faster than waiting.
A chargeback through your card issuer should be the last resort, used only if both the brand and ClickBank fail to respond. It can take weeks, and you will want your receipt, your emails and your tracking number as evidence. The FTC's guide on disputing charges, listed in the sources, explains your rights.
Before you ask for a refund
If you want to give NeuroQuiet a fair chance, use the label dose (6 sprays a day, held under the tongue for 20 seconds) and keep a weekly note of how loud and how bothersome your tinnitus is. But do not let the trial run past day 60 without deciding. And if the spray irritates your mouth or you notice any reaction, stop and talk to your doctor; if you take Parkinson's medicine or MAO inhibitors, show them the label. For the costs involved, see our NeuroQuiet price breakdown; for why no coupon will lower them, see the NeuroQuiet coupon code guide.
For context, in our comparison of six tinnitus supplements the order is Zeneara first, then NeuroQuiet, SonoVive, Audifort, EchoXen and ZenCortex. Whatever you decide about NeuroQuiet, it ranks second there.
Check NeuroQuiet price on the official site →Opens the brand's official website · money-back guarantee
Frequently asked questions
How do I contact NeuroQuiet customer service?
Email support@neuroquiet.com or call +1-877-861-0092, listed as 10 AM to 1 AM Eastern, seven days a week.
How long do I have to get a NeuroQuiet refund?
Most pages say 90 days from purchase, but the shipping policy page says 60. Start the process before day 60 to be safe.
Can I return empty NeuroQuiet bottles?
Yes, the FAQ says even empty bottles qualify. The shipping page asks you to return all bottles, including bonus ones.
Who pays return shipping for NeuroQuiet?
You do, and the FAQ says the refund is minus shipping and handling fees.
Why is there a CLKBANK charge on my card?
NeuroQuiet is sold through ClickBank, so the charge appears under a ClickBank name rather than the product name.
What if NeuroQuiet support does not answer?
Contact ClickBank customer support at clkbank.com with your order ID. A card chargeback is the last resort.
Related reading
ReviewNeuroQuiet review
What the NeuroQuiet label really lists, why its nanogram doses matter, what research says for tinnitus, who should ask a doctor first, what it costs and how the 90-day refund works.
Read more →
Legit checkIs NeuroQuiet legit?
NeuroQuiet has a real ClickBank checkout, a published label and a 90-day refund. It also has nanogram doses and recycled sales copy. Here is how to weigh both before you pay.
Read more →
ComparisonTinnitus supplements with the longest guarantee
Zeneara, Audifort and NeuroQuiet: how their 365-day and 90-day refunds actually work, and the fine print.
Read more →
Buy it from the official store so the guarantee applies, and keep your order email until you decide.
Check NeuroQuiet price on the official site →Opens the brand's official website · money-back guaranteeSources
- NeuroQuiet official order page (neuroquiethq.com/c/order-now.php), homepage, Supplement Facts label image, FAQ, contact page, return policy, shipping policy and terms, plus the ClickBank order forms, accessed October 2026
- ClickBank customer support for orders. clkbank.com
- FTC: Using credit cards and disputing charges. consumer.ftc.gov/articles/using-credit-cards-and-disputing-charges