VigorHorse's refund policy is written, dated (June 2026) and specific: 60 days from the order date, contact support first, return the remaining jars, and expect the money within 5 to 10 business days after approval. The catches are that you pay return postage, the original shipping is not refunded, and the published return address has no street, so ask support for it. Most complaints we saw trace back to expectations, look-alike products and unfamiliar card charges rather than refused refunds.
What we like
- Written 60-day policy with clear steps
- Phone line and email published on label and support page
- Digital bonuses are yours to keep
- No subscription, so nothing to cancel
Keep in mind
- Buyer pays return shipping
- Original shipping charge is not refunded
- Return address published without a street
Check VigorHorse price on the official site →Opens the brand's official website · money-back guarantee
If you are reading this, you either own VigorHorse and want out, or you are about to order and want to know how hard it would be to get your money back. Both are fair questions. Below we sort out what VigorHorse complaints usually turn out to be, give you the exact contact details from the brand's own pages, and lay out a refund plan step by step. For the label and price in one place, see our VigorHorse reviews and complaints.
What VigorHorse complaints are really about
We did not find a body of verified complaints tied to orders placed on vigorhorse.com. What we did find falls into a few patterns, and each one has a simple explanation.
"It did not do what the ad said"
The sales page leans on bold language, and some of it does not match the label: it advertises "9 research-backed botanicals" while the label lists eight plus caffeine, and it carries a licorice warning for an ingredient that is not in the gummy. The label lists an 82 mg proprietary blend in a once-a-day gummy. That is a supplement, not a treatment, and the gap between ad copy and what a small blend can do is the root of most disappointment. It is still a valid reason to use the guarantee.
"I bought something else"
VigorLong, Vigor Boost, Vigorawize and Vigor Plus are different products. A complaint about one of them is not about VigorHorse, and the VigorHorse guarantee does not cover them.
"I do not recognize this charge"
Payment runs through BuyGoods, so the card statement may show the processor rather than "VigorHorse". Match the amount and date with your order email before assuming fraud.
"The website looks broken"
The bare vigorhorse.com address shows a 404 page because only the /funnelb3/ folder is published. It unsettles buyers, but the support and refund pages work at vigorhorse.com/funnelb3/support. Our Is VigorHorse legit? article explains every red flag.
How to contact VigorHorse customer service
| Channel | Details |
|---|---|
| support@healthyconsumer.us (a shared service desk used by several brands) | |
| Phone | +1 (877) 257-0825, Monday to Friday, 9 to 5 Eastern |
| Support and refund policy | vigorhorse.com/funnelb3/support (last updated June 2026) |
| Return address | Published only as "VIGORHORSE, Largo, FL 33773"; ask support for the full address |
Do not be thrown by the email domain. healthyconsumer.us is the support desk printed on the VigorHorse label and support page.
Check VigorHorse price on the official site →Opens the brand's official website · money-back guarantee
The refund policy in plain English
Every order from the official VigorHorse store is covered by a 60-day money-back guarantee, and it is a one-time payment with no subscription or auto-shipment.
- Window: 60 days from the original order date, not from delivery.
- First step: contact support by email or phone with your order number and checkout email.
- What to return: any remaining or unopened jars, as instructed. The digital bonuses are yours to keep.
- Return postage: paid by you, unless the item arrived damaged or wrong.
- Original shipping: not refunded.
- Timing: refund to your original payment method within 5 to 10 business days after approval.
- Damaged or wrong item: report it within 30 days of delivery.
Step by step: getting your money back
- Find your order email. Note the order number, the checkout email and the order date. Count 60 days from that date.
- Keep every jar. The policy refers to remaining or unopened jars; do not throw anything away while deciding.
- Contact support before shipping. Email support@healthyconsumer.us or call +1 (877) 257-0825 and say you are requesting a refund under the 60-day guarantee.
- Ask for the full return address and instructions in writing. The published address has no street, so get it from support.
- Ship with tracking. You pay this postage, so pick a tracked method and keep the receipt.
- Watch your statement. Allow 5 to 10 business days after approval, plus your bank’s own processing time.
A good rule: decide by around day 45. That leaves two weeks for support to reply and for your return to be on its way before the window closes.
What to put in the refund email
Keep it short: your full name, the email you used at checkout, your order number and date, the package (2, 3 or 6 jars), and one line such as "I would like a refund under the 60-day money-back guarantee; please send the full return address and instructions." Save the reply. It is your written record.
What does a refund actually cost you?
Because return postage is on you and the original shipping is not refunded, a refund is not quite 100%. On a 6-jar order, which shipped free, the cost is mostly the return postage. On a 2- or 3-jar order, add whatever shipping the checkout charged. If you think a return is likely, the 2-jar package keeps the stakes low; our VigorHorse price breakdown compares the packages.
If support does not answer
Give support a couple of business days and try both the email and the phone line. If you still get nowhere, contact BuyGoods, the retailer that processed your payment; its customer support can look up the order from your confirmation email. Keep a log of every attempt: dates, times, and copies of emails.
Chargeback: the last resort
If neither the brand nor BuyGoods resolves it, call the number on the back of your card and ask about disputing the charge. The FTC explains how card disputes work. A chargeback should come after you have asked for a refund properly, because card issuers usually want to see that you tried the seller first, and you should still be ready to return the jars if asked.
If you bought somewhere else
An order from a marketplace or a site other than vigorhorse.com is not covered by the brand's guarantee, because the brand has no record of it. Contact the seller you paid; if that fails, your card issuer is the next step. Next time, use our guide on where to buy VigorHorse and our VigorHorse coupon code guide to avoid look-alike "deal" pages.
Before you send it back
If the gummies disagreed with you, stop taking them and talk to your doctor, especially if you take blood-pressure, nitrate, thyroid or ED medication. Each gummy contains 5 mg of caffeine and 3 g of added sugar. And if the real problem is new or worsening erection trouble, that deserves a check-up: it can be an early sign of heart disease or diabetes.
Frequently asked questions
How long do I have to get a VigorHorse refund?
60 days from the original order date, not from delivery. Contact support well before day 60.
What is the VigorHorse customer service number?
+1 (877) 257-0825, Monday to Friday, 9 to 5 Eastern. The email is support@healthyconsumer.us.
Who pays return shipping on a VigorHorse refund?
The customer, unless the item arrived damaged or wrong. The original shipping charge is not refunded.
Where do I send VigorHorse jars back?
The policy lists only "VIGORHORSE, Largo, FL 33773". Ask support for the full address and return instructions before shipping.
Do I keep the VigorHorse e-books after a refund?
Yes. The policy says the digital bonuses are yours to keep.
What if VigorHorse support does not respond?
Contact BuyGoods, which processed the payment, with your order details. A card chargeback is the last resort.
Related reading
PriceVigorHorse price
Three packages, one payment: what VigorHorse costs per jar, per day and per month, what shipping and the bonuses add, and which package fits.
Read more →- Buying guide
Where to buy VigorHorse
Amazon, Walmart, CVS or the brand's own store? Where VigorHorse is actually sold, the look-alike names to avoid and how to recognize the real checkout.
Read more → - Discount
VigorHorse coupon code
Is there a real VigorHorse discount? What coupon sites and "save 75%" banners actually mean, and where the honest savings are.
Read more → 
Legit or scam?Is VigorHorse legit or a scam?
VigorHorse raises a few eyebrows: error pages on its own domain, a warning for an ingredient it does not contain, and a crowd of similar product names. We looked at each red flag and what it really means for a buyer.
Read more →
Buy it from the official store so the guarantee applies, and keep your order email until you decide.
Check VigorHorse price on the official site →Opens the brand's official website · money-back guaranteeSources
- VigorHorse official sales page, order page (vigorhorse.com/funnelb3/dtc3/), support and refund page (updated June 2026), terms and Supplement Facts label, accessed September and October 2026
- FTC: Using credit cards and disputing charges. consumer.ftc.gov/articles/using-credit-cards-and-disputing-charges
- FDA: Tainted Sexual Enhancement Products. fda.gov/drugs/medication-health-fraud/tainted-sexual-enhancement-products