On paper, the Derma Prime Plus refund is generous: 60 days, used bottles accepted according to the sales page, and a return mailed on day 59 still counts. The practical friction is that the clock starts when your order ships, support is email and contact form only, and you pay return shipping. Most complaints we would expect stem from the "10 years off your face in days" headline, not from the checkout. Use the steps below and keep the return form from your box.
What we like
- Refund applies even to used bottles (sales page)
- Return mailed by day 59 still counts
- Written process on the refund page
- One-time payment, nothing to cancel
Keep in mind
- 60 days start at shipping, not delivery
- No phone line
- You pay return shipping
Check Derma Prime Plus price on the official site →Opens the brand's official website · money-back guarantee
Searching for Derma Prime Plus complaints is a little like reading the reviews of a restaurant that advertised a Michelin star: much of the frustration is about the gap between the promise and the plate. Below, we sort out what the complaints are really about, then give the exact contact details and refund process from the brand's own pages. If you are still deciding whether to buy, our Derma Prime Plus reviews and complaints covers the label in full.
What Derma Prime Plus complaints are usually about
The headline promise
The ad says a plastic surgeon's "potion rubs 10 years off your face in days". Derma Prime Plus is a capsule, nothing is rubbed on, and the brand's own FAQ says supplements take 9 to 12 weeks. Wrinkles and sagging come mainly from sun damage and age, which no capsule reverses. When people feel let down, this gap is usually why.
Side effects and interactions
Zinc can cause nausea, especially on an empty stomach, and the label suggests taking the capsules before a meal. Herbs in the blend, including berberine, alfalfa and feverfew, interact with diabetes drugs, blood thinners and other medicines. If you feel unwell, stop and talk to your doctor; that is more important than any refund.
Lookalike sellers
The brand says it sells only through its own website. Orders from marketplaces or lookalike domains are not covered by its guarantee, and complaints about those orders are really about those sellers. See where to buy Derma Prime Plus.
Delivery and the guarantee clock
US delivery is listed at 5 to 7 working days, international at 10 to 15. Because the 60 days start at shipping, part of the window passes before the bottles arrive.
"I don't recognize this charge"
BuyGoods processes the payment, so the statement may show its name. Check your order confirmation email before assuming anything is wrong.
Check Derma Prime Plus price on the official site →Opens the brand's official website · money-back guarantee
How to contact Derma Prime Plus customer service
| Channel | Details |
|---|---|
| contact@dermaprimeplus-product.com | |
| Product questions | Contact form on the brand's site |
| Order and payment questions | BuyGoods, which processed your order |
| Phone | None published; we found no phone line |
| Returns address | 19655 E 35th Dr #100, Aurora, CO 80011, USA |
The refund policy in plain English
Every order from the official Derma Prime Plus store is covered by a 60-day money-back guarantee, and it is a one-time payment with no subscription or auto-shipment.
- Window: 60 days from the date your order ships.
- Used bottles: the sales page says the refund applies even if you used them up.
- What to send: all bottles, with the return form included in your order.
- Return shipping: paid by you; the refund page says it is not covered.
- Late arrivals: the refund page says a return mailed on day 59 still counts.
Step by step: getting your money back
- Find your order email and the shipping date. Your 60 days count from that date.
- Keep every bottle, full, opened or empty, and find the return form that came in the box.
- Email contact@dermaprimeplus-product.com saying you are requesting a refund under the 60-day guarantee. Include your name, order email and order number.
- Fill in the return form and pack it with all the bottles.
- Ship to 19655 E 35th Dr #100, Aurora, CO 80011, USA, with tracking, before day 60.
- Keep the tracking number and follow up if the refund has not appeared within a couple of weeks of delivery.
Lost the return form?
Say so in your email and ask support how to proceed. Include the same details the form would ask for: your name, order email, order number and the package you bought. Keep the reply.
A sample refund email
"Hello, I would like a refund for my Derma Prime Plus order under the 60-day money-back guarantee. Name: [name]. Order email: [email]. Order number: [number]. Shipped on: [date]. Package: [1, 3 or 6] bottles. I will return all bottles with the return form to 19655 E 35th Dr #100, Aurora, CO 80011. Please confirm." Short and factual works best.
If nobody replies
Send a second email after a few business days, quoting the first. Use the contact form on the site as well. If there is still no answer, contact BuyGoods customer support, since it processed the payment, with your order number, dates and copies of your messages. Your return tracking number proves the bottles were sent within the window.
Chargebacks: the last step, not the first
If a valid refund is ignored or refused after you have tried the brand and BuyGoods, you can dispute the charge with your card issuer. Opening a dispute while a refund is in progress can slow both down, so use it as a last resort. Have your order email, refund request, return tracking and any replies ready. If you bought from a seller other than the brand, go to that seller first, then to your card issuer.
Check Derma Prime Plus price on the official site →Opens the brand's official website · money-back guarantee
Before you ask for a refund
It is fair to ask whether the capsules had a real chance: two a day for at least eight weeks, with the rest of your skin routine unchanged. That said, a refund is your right under the guarantee whatever the reason. If you are weighing a purchase instead, see the Derma Prime Plus price breakdown and our Derma Prime Plus coupon code guide.
Derma Prime Plus is a dietary supplement with 30 mg of zinc and a blend that includes berberine, alfalfa and feverfew. If you take prescription medicine, especially for diabetes, blood pressure or blood thinning, or another zinc product, check with your doctor or pharmacist before ordering. The label also says pregnant or nursing women and anyone under 18 should consult a professional first.
Frequently asked questions
How do I get a refund for Derma Prime Plus?
Email contact@dermaprimeplus-product.com, fill in the return form from your package and send all bottles to 19655 E 35th Dr #100, Aurora, CO 80011, within 60 days of the shipping date.
Does Derma Prime Plus have a phone number?
We found no phone line. Support is by email and a contact form; order questions go to BuyGoods.
Can I get a refund on used Derma Prime Plus bottles?
The sales page says the refund applies even if you used up the bottles. Send all bottles back.
Who pays return shipping on Derma Prime Plus?
The customer. The refund page says return shipping is not covered.
When does the Derma Prime Plus guarantee start?
On the date your order ships, not the delivery date. A return mailed on day 59 still counts.
Why does my statement show a different name?
Payments are processed by BuyGoods, so the charge may appear under the processor's name.
Related reading
PriceDerma Prime Plus price and cost per day
Three packages, two capsules a day, free US shipping. Cost per day and per capsule, and which package to pick.
Read more →- Buying guide
Where to buy Derma Prime Plus
Amazon, Walmart, CVS or the brand's own store? Where Derma Prime Plus is sold and how to avoid lookalike listings.
Read more → 
ReviewDerma Prime Plus review
What the Derma Prime Plus label shows, which ingredients have real evidence for skin, who should be careful, what it costs and how the 60-day refund works.
Read more →
Buy it from the official store so the guarantee applies, and keep your order email until you decide.
Check Derma Prime Plus price on the official site →Opens the brand's official website · money-back guaranteeSources
- Derma Prime Plus official order page, text presentation, contact/FAQ page, references page with label image, refund policy and shipping policy (thedermaprimeplus.com), accessed October 2026
- The Health Digest: Derma Prime Plus review, Is Derma Prime Plus legit? and Does Derma Prime Plus work? (label and pricing audited October 2026)
- FTC: Using credit cards and disputing charges. consumer.ftc.gov/articles/using-credit-cards-and-disputing-charges
- NIH Office of Dietary Supplements: Zinc, Health Professional Fact Sheet. ods.od.nih.gov