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Breathe Complaints and Refunds: Customer Service, Charges and How to Get Your Money Back

A 90-day guarantee that accepts empty bottles, with two costs you carry. Here is how to use it and what most complaints are really about.

By The Health Digest editorial team·Updated ·7 min read
Breathe Complaints and Refunds: Customer Service, Charges and How to Get Your Money Back
BreatheBreatheCheck price on the official site →
Short answer

Breathe has a 90-day money-back guarantee counted from the ship date. Email support@herbalteatherapy.com with "Refund Request" in the subject, wait for confirmation, then send all bottles, empty or unopened, to 285 Northeast Ave, Tallmadge, OH 44278. You pay return postage and the FAQ says refunds are minus shipping and handling. The order-status line is +1 (330) 521-3590.

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Quick verdict

Breathe's refund terms are better than most: 90 days from shipping, empty bottles accepted and an email-first process with a real Ohio returns address. The friction points are the costs you carry, return postage and refunds minus shipping, plus a marketing gap: the page promises to clear mucus and the formula is a set of soothing throat herbs. Most disappointment starts there.

What we like

  • 90 days from the ship date
  • Empty bottles accepted
  • Email support plus an order-status phone line
  • One-time payment, nothing to cancel

Keep in mind

  • You pay return postage
  • Refunds are minus shipping and handling
  • The FAQ says the guarantee covers your most recent order

Check Breathe price on the official site →Opens the brand's official website · money-back guarantee

Searching for Breathe complaints usually means one of two things: you want to know what goes wrong before you order, or you already have a bottle and want your money back. Both are covered here, starting with the patterns behind most complaints about a product like this, then the exact contacts and a step-by-step refund plan based on the brand's own returns page. For the formula and the evidence, see our Breathe reviews and complaints.

What Breathe complaints usually come down to

"It did not clear my lungs"

The order page headline promises to "clear trapped mucus" so you can breathe "freely again", and the guarantee text speaks of breathlessness being "eliminated". The bottle holds familiar cough and throat herbs, mullein, thyme, peppermint, ginger, manuka honey and lemon peel, in an undisclosed-dose blend, and no trial of the product exists. Peppermint can make breathing feel cooler and honey can soothe a throat; neither clears the lungs. Buyers who expected the headline are entitled to feel misled, and the guarantee is there for exactly that.

Dose confusion

The label says 1 ml a day; the FAQ says "2-3ml or 1-3 drops" two to three times a day; the order page sells each bottle as a 30-day supply. Some people run out early, others take a few drops and wonder why nothing happens. Follow the label, and judge the product on that.

The wrong Breathe

Many unrelated products share the name. A complaint about a tea, an app or a different bottle is not about this one. Our guide to where to buy Breathe explains how to match the label.

An unfamiliar charge

Payment runs through BuyGoods, so the charge is billed through BuyGoods rather than "Breathe". Match the amount and date to your confirmation email before assuming anything is wrong.

Refunds that come back smaller than expected

The FAQ says refunds are "minus s&h" and you pay to send the bottles back. On a single bottle with $9.95 shipping, that gap is noticeable. Knowing it in advance is the best way to avoid a complaint about it.

Check Breathe price on the official site →Opens the brand's official website · money-back guarantee

Breathe customer service contacts

ChannelDetails
Emailsupport@herbalteatherapy.com (put "Refund Request" in the subject for returns)
Order-status phone+1 (330) 521-3590
Support hours10am to 7pm Eastern on weekdays, 2pm to 5pm on weekends
Returns address285 Northeast Ave, Tallmadge, OH 44278, USA
Payment processorBuyGoods (billing and order questions)

Step-by-step: getting a Breathe refund

  1. Check your window. You have 90 days from the date your order shipped. Find the shipping email if you can; otherwise count from the order date to be safe.
  2. Email support first. Write to support@herbalteatherapy.com with "Refund Request" in the subject line, including your name, order number and the email you ordered with.
  3. Wait for confirmation. The returns page asks you to wait for an agent to confirm before you ship.
  4. Send all your bottles, empty or unopened, to 285 Northeast Ave, Tallmadge, OH 44278, USA, with a note listing your name, order number and email. Use a tracked service; you pay the postage.
  5. Watch your statement. Refunds usually appear 5 to 10 days after the return is registered.
  6. Follow up by email, and by phone during support hours, if nothing appears after that.

One more line from the FAQ: the guarantee covers your most recent order. If you have reordered, ask support how that affects an earlier purchase before you return anything.

A realistic timeline

Here is how the 90 days tend to play out. The window opens when your order ships, so delivery time counts against it; the pages we reviewed do not publish a delivery estimate, so allow for it. Give Breathe a few weeks at the label dose while keeping every prescribed treatment, and jot down honestly whether your throat feels any different. Around day 60 to 70, decide. If you want a refund, email support then. That leaves time for an agent to confirm, for your package to travel to Ohio and for the return to be registered, all before day 90. A reminder in your phone on the day the order ships is the simplest protection there is, and it avoids the most common way a guarantee goes unused: simply forgetting until it has expired.

If nobody answers

  1. Use the other channel: email if the phone went unanswered, phone during support hours if email did.
  2. Contact BuyGoods, the payment processor, which can look up the order and contact the merchant.
  3. Keep a log of every message, date and tracking number.

Chargeback as a last resort

If you asked for a refund inside the 90 days, returned the bottles as instructed and still received nothing, call the number on the back of your card and ask to dispute the charge. Bring your order email, support messages and return tracking. The FTC explains the process and your rights. Do it only after the merchant route has failed; disputing first tends to complicate the brand's own refund. If you bought from a seller other than the official store, the brand's guarantee does not apply, so start with that seller.

Check Breathe price on the official site →Opens the brand's official website · money-back guarantee

Before you return it: is it the product or the problem?

90-day money-back guarantee seal

Every order from the official Breathe store is covered by a 90-day money-back guarantee, and it is a one-time payment with no subscription or auto-shipment.

If you bought Breathe because breathing has become harder, the refund is the smaller question. Breathlessness that builds over weeks or months, a cough lasting more than three weeks, wheezing or unexplained weight loss deserve a doctor and possibly a simple breathing test; sudden or severe breathlessness, chest pain or blue lips is a 911 call. If the drops gave you heartburn or a rash, stop and seek advice. If you have not ordered yet, our Breathe price breakdown and Breathe coupon codes pages help you choose a package without overbuying.

Frequently asked questions

How long do I have to return Breathe?

90 days from the date your order ships, according to the returns page.

How do I contact Breathe customer service?

Email support@herbalteatherapy.com or call the order-status line, +1 (330) 521-3590, from 10am to 7pm Eastern on weekdays or 2pm to 5pm on weekends.

Can I return empty Breathe bottles?

Yes. The returns page asks for all bottles, empty or unopened.

How long does a Breathe refund take?

Refunds usually show on your statement 5 to 10 days after the return is registered.

Is shipping refunded?

No. You pay return postage, and the FAQ says refunds are minus shipping and handling.

Why is my Breathe charge from BuyGoods?

BuyGoods processes payments for the official store, so the charge is billed through it.

Thinking about trying Breathe?

Buy it from the official store so the guarantee applies, and keep your order email until you decide.

Check Breathe price on the official site →Opens the brand's official website · money-back guarantee

Sources

  1. Breathe official order page, FAQ, product label, returns policy and contact page (breatheagain.io/v5), accessed October 2026
  2. FTC: Using credit cards and disputing charges. consumer.ftc.gov/articles/using-credit-cards-and-disputing-charges
  3. MedlinePlus: Breathing difficulty. medlineplus.gov
  4. MedlinePlus: COPD. medlineplus.gov/copd.html
This article is for general information only and is not medical advice. Dietary supplements are not evaluated by the FDA to diagnose, treat, cure or prevent any disease. Talk to your doctor before starting any supplement, especially if you take prescription medication.
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