EchoXen's refund is real but less tidy than its rivals'. Every page agrees on 60 days, and the order confirmation page sends you to ClickBank with a "no questions asked" promise. The refund policy page adds conditions: return shipping at your cost, shipping not refunded and bottles that "must not be significantly used". There is no phone line, only email. Start through ClickBank, ask in writing what you need to send back, and act well before day 60.
What we like
- 60 days on every page
- Refund requests go through ClickBank
- One-time payment, nothing to cancel
- Clear returns address in Aurora, Colorado
Keep in mind
- Product support is email only (info@goechoxen.com)
- Refund page says items must not be significantly used
- You pay return shipping; shipping is not refunded
Check EchoXen price on the official site →Opens the brand's official website · money-back guarantee
If you are reading this, you either bought EchoXen and are unhappy, or you want to know what happens if you are before you order. Both are good reasons to understand the refund before day 60 sneaks up. EchoXen's pages describe the process in two different ways, and one of them is stricter. Here is what complaints typically involve, who to contact, and a plan that keeps you covered under either version.
What EchoXen complaints are usually about
The ringing did not change
This is the core complaint, and the label explains it. EchoXen lists 0.7 mcg of chromium and a 200 mg blend of 22 ingredients that read like an energy and weight-loss formula: guarana, green tea, African mango, raspberry ketones and more. None has been tested for tinnitus. Meanwhile the website's reference list cites studies on tribulus, smilax, ginger, damiana and California poppy, none of which is in the bottle. Our EchoXen reviews and complaints lays this out in full.
Marketing stories
The videos are built around stories such as a Navy SEAL's "brain reset technique". They cannot be verified, and expecting the results they describe is a common source of disappointment.
An unfamiliar charge
The charge comes from ClickBank, typically starting with "CLKBANK*". Search your inbox for the ClickBank receipt before assuming an unknown company billed you.
Upsells
After checkout, the site may offer upgrades such as NeuroXen. If you clicked one, it is a separate item; the order confirmation page says to repeat the refund request for each item you bought.
Orders from other sellers
EchoXen says it is sold only on its own site. A bottle bought elsewhere is outside the guarantee. Our guide on where to buy EchoXen explains how to recognize the official checkout.
A website that looks careless
The contact page FAQ answers questions about business communication software, text clearly copied from another company. It does not stop orders or refunds from working, but it understandably worries some buyers.
Check EchoXen price on the official site →Opens the brand's official website · money-back guarantee
Contacts that actually work
| For | Contact |
|---|---|
| Refund requests (per the order confirmation page) | ClickBank customer support: clkbank.com or orders.clickbank.net |
| Product questions and returns | info@goechoxen.com (email only; no phone number is published) |
| Returns address | ShipOffers Returns, 19655 E 35th Dr #100, Aurora, CO 80011 |
| Distributor on the label | Pacific Palisades, California (no company name given) |
The two versions of the refund policy
Every order from the official EchoXen store is covered by a 60-day money-back guarantee, and it is a one-time payment with no subscription or auto-shipment.
| Topic | Order confirmation page and ClickBank | Refund policy page (ShipOffers) |
|---|---|---|
| Window | 60 days from purchase | 60 days from receipt |
| How to start | Request through ClickBank, once per item | Email info@goechoxen.com |
| Condition of bottles | "No questions asked" | Consumables "must not be significantly used" |
| Return shipping | Not specified | Paid by you; shipping costs not refunded |
| Timing of refund | Not specified | 5 to 7 business days after inspection |
We cannot tell you which version support applies. The safe approach is to meet the stricter one: count the 60 days from your purchase date, keep the bottles, and get the instructions in writing.
Step by step: requesting an EchoXen refund
- Find your ClickBank receipt. Note the order number and purchase date.
- Request the refund through ClickBank at clkbank.com or orders.clickbank.net. If you bought more than one item, such as an upsell, repeat the request for each.
- Ask whether you must return the bottles. Email info@goechoxen.com as well, so you have the answer in writing.
- If a return is required, ship the bottles to ShipOffers Returns, 19655 E 35th Dr #100, Aurora, CO 80011, with your order number inside, and keep the tracking number.
- Watch your statement. The refund page says refunds are issued 5 to 7 business days after inspection; your bank may add a few days.
What it costs you: return postage, and any shipping you originally paid.
A timeline that leaves room
- Day 1: order placed. Set a reminder for day 40.
- First week or two: delivery in the US (1 to 2 business days of processing plus 3 to 7 business days in transit). International orders take 10 to 15 business days.
- Days 10 to 40: take the label dose and rate your tinnitus weekly.
- Day 40: decide. Request the refund now if you want one, leaving time for a return.
If nobody answers
Because product support is email only, replies can be slow. ClickBank is the retailer of record, so it can process refunds on its own records; contact its customer support with your order number or the email you used, and keep copies of everything.
Chargeback as a last resort
If a valid request within 60 days is ignored by both EchoXen and ClickBank, call the number on the back of your card and ask to dispute the charge. Do this only after the normal route fails, and have your receipt, emails and return tracking number ready.
Before you request: one honest check
You do not need a reason to use the guarantee. But if you are unsure, ask whether you took the label dose consistently and whether your hearing has been checked. A hearing test and, if needed, hearing aids help many people with tinnitus far more than supplements. If the drops gave you jitters, poor sleep or palpitations, stop and talk to your doctor, especially if you take diabetes, blood pressure, blood-thinning or antidepressant medicines.
Not ordered yet? Our EchoXen price breakdown and EchoXen coupon code guide cover the money side.
Frequently asked questions
How do I get a refund for EchoXen?
Request it through ClickBank at clkbank.com or orders.clickbank.net within 60 days, once per item, and email info@goechoxen.com to confirm whether you must return the bottles.
Does EchoXen have a phone number?
No phone number is published. Product support is by email at info@goechoxen.com; order support is through ClickBank.
Can I return opened EchoXen bottles?
The order confirmation page says "no questions asked"; the refund policy page says consumables must not be significantly used. Ask in writing before shipping.
Who pays return shipping for EchoXen?
According to the refund policy page, you do, and original shipping costs are not refunded.
How long does an EchoXen refund take?
The refund page says 5 to 7 business days after the return is inspected, plus any bank delay.
Why does my statement say CLKBANK?
ClickBank is the retailer for EchoXen, so the charge appears under its name.
Related reading
PriceEchoXen price (2026)
EchoXen's three packages turned into cost per day and per dose, what shipping and upgrade offers add, and which package suits a 60-day trial.
Read more →- Buying guide
Where to buy EchoXen
EchoXen is sold on one website with a ClickBank checkout. What changes on Amazon or Walmart, international shipping and how to keep the 60-day guarantee.
Read more → - Discount
EchoXen coupon code (2026)
Is there a real EchoXen promo code? What we found at checkout, how much "2+1" and "3+3" really save, and the upsells to watch for.
Read more →
Buy it from the official store so the guarantee applies, and keep your order email until you decide.
Check EchoXen price on the official site →Opens the brand's official website · money-back guaranteeSources
- EchoXen official website (goechoxen.com): home page and order section, Label page, refund policy, contact page, terms and order confirmation page, plus the ClickBank order form, accessed October 2026
- ClickBank customer support: clkbank.com
- FTC: Using credit cards and disputing charges. consumer.ftc.gov/articles/using-credit-cards-and-disputing-charges